Location: United States

Job Number: 18200804

CTG is looking for 6 GE Centricity Hospital Patient Accounting (HPA) analyst will provide Tier 2 and Tier 3 application support as well as some technical support for the product line. We will require a strong knowledge and experience with GE Centricity Hospital Patient Accounting (HPA). This position is 100 percent remote after 4 weeks of knowledge transfer, meet, and greet.

Primary responsibilities include:

• Resolves open help desk tickets through communication with department staff to identify the issues involved and determining the best possible solution available

•Create, modify, schedule and monitor application extracts for downstream systems and outside vendors

  • Participate in ongoing projects as needed

  • Participate in 24/7 call rotation

  • Provide second level determination and resolution of assigned applications

  • Advance the operational efficiency of the use of assigned applications

  • Responsible for the education of customers as to the solution of software problems by answering questions, interpreting operation instructions, and providing references to the administration of end- user applications systems

  • Respond promptly to Helpdesk notifications, customer complaints and concerns

  • Maintain a customer-centric focus when performing his/her functions

  • Monitors the in-use Help Desk application software, responds to calls received via home or cell phone.

  • Uses effective problem solving skills by focusing on problems and ensuring that solution and/or deliverables conform to client specifications.

  • Completes assigned functions as stated in the engagement proposals or other statements of work with minimal supervision.

  • Assists with finalizing forms, procedures, and documentation needed for maintenance of application programs.

  • Gathers, reviews, and summarizes information needed to determine solutions for client application software problems.

  • Submits internal and external status reports on time and as required.

  • Expand refined skills to include the internals of more than one product area and externals of several product areas.

  • Communicate effectively with peers, product programmers, customer support representatives, customers, and management, to ensure timely resolutions to reported problems.

  • Determine when, where, and how to reroute problems to other technical areas.

  • Inform CTG management on client problems and/or engagement quality when appropriate.


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Healthcare & Hospital Implementations