Alaka'ina Foundation Family of Companies Help Desk-Program Support in Portsmouth, Virginia

Position Description

Help Desk-Program Support

Location

VA - Portsmouth

Job Code

4442

of openings

1

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The Alakaina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Keaki Technologies, Laulima Government Solutions, and KÅ«pono Government Services. Alaka`ina Foundation activities under the 501(c)3 principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

Laulima Government Solutions is looking for a Help Desk-Program Support professional to support our contract in Portsmouth, VA.

Description of Responsibilities:

  • Provide customer support to help desk inquiries

  • Create and maintain Standard Operating Procedures (SOP), training guides, quick references, tutorials, and User Guides

  • Manually enter data and maintain databases in Excel

Degree/Education/Certification Requirements:

  • Associates degree or 2 years relevant experience required

Preferred Skills and Experience:

  • 2 years' experience in customer service positions

  • 2 years' experience with Microsoft desktop applications

The options for hours worked are listed below:

  • Onsite schedule 1: Monday, Tuesday, Wednesday, Thursday, Friday 0600-1400

  • Onsite schedule 2: Monday, Tuesday, Wednesday, Thursday, Friday 1000-1800

Security Clearance Required

  • Secret

  • Must achieve an interim Secret Clearance to start

Laulima Government Solutions, LLC is a fast growing government service provider. Employees enjoy competitive salaries; a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 10 paid holidays. Laulima Government Solutions is proud to be an equal opportunity employer.

For additional information on Laulima Government Solutions, LLC, please visit www.laulimags.com .

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not discriminate in employment decisions on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. If you are a person with a disability and you need an accommodation during the application process, please click here to request an accommodation. We E-Verify all employees.